Why do I receive the message "the format of the username or password is wrong" when I start typing a username?

This is a normal system behaviour. The username has to be 3 letters long and the password has to be 6 letters long. As long as it is shorter, the automatic failure message will pop up. It also pops up when you select a username already chosen, as well as if you use a special symbol in your password, e.g.  "$" .

I registered for your website and I am unable to log-in. Why does the registration process take so long?

As soon as you complete your registration the system generates an e-mail to the address you have inserted during your registration. If you inserted an incorrect address this e-mail will not reach you. Please check your e-mail-inbox as soon as practicable.

Only if you click the confirmation link contained in our e-mail your registration is forwarded to our administrator, who will then approve your account.

With our sole administrator being an airline pilot the approval may take between 1 to 4 days, depending on his schedule. However the longest waiting time we had in the past was a bit more than 1 day, with a high speed record standing at less than a minute! :-)

What happens if I enter an incorrect or faked e-mail-address?

Unfortunately this freeware module gives us no automatic cross-check on the e-mail-address. If you typed in an incorrect address a failure message will go to the administrator. He then tries to reach you via the e-mail-address you typed into the confirmation box.

If you did a "copy and paste"-action and this address is incorrect as well, we are unable to reach you.

If this is the case our administrator will delete your profile completely, thus you can register a second time with the same details and hopefully this time with a correct e-mail-address.

As mentioned in the answer to the previous question:

If you enter a wrong e-mail-address we are unable to send you the confirmation mail and your registration can not be completed!

Why do you require details on my employer?

This is just for statistical use to see what backgrounds our users have and for which kind of operation the charts are used.

We know that some users enter faked data or virtual airlines thus the statistics may not show precise values as we run no confirmations.

Why do I have to accept the terms & conditions?

We have no disclaimer on our charts because otherwise they would be cluttered. Therefore we have to ensure that you have read and understood the terms & conditions before you download the charts.